We are committed to provide 99% uptime for our servers. We are actively monitoring our servers on 24/7 by inhouse monitoring system and we will make sure to keep the uptime as we said. The guarantee doesnt include in the following areas, DNS failure, DDOS/DOS attacks, extreme weather issues , natural disasters. In the event that we do not meet the 99% uptime guarantee, 1 additional month of hosting will be credited toward an affected account upon your request to support@hostingmates.com, with justification.

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